The Best Return Policy in the Industry!

Here at Mudriss we offer the easiest and most flexible return policy in the industry. We want you to feel secure that your purchase is backed by the most customer-focused cable distributor on the web. We are dedicated to ensuring your satisfaction.


The highlights of our policy:

*30 day "no questions" return period from purchase.*

*No restocking fees.


Our No Risk Return policy uses the following terms and conditions

If you are not completely satisfied with your purchase, mudriss offers a 30 day right of return on most items subject to these terms and conditions


Defective Products: Within 30 days all defective products can be returned. mudriss will pay for return of the product. We will either refund your money or replace the item at the customer's discretion.


Return freight is the responsibility of the customer, excluding defective products or mudriss errors. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as mudriss will not issue credit for product damaged en route back to us due to poor shipping practices.


Returned product must be clean, undamaged, and complete with all manuals, accessories, and documents and packaging. The items must be in a re-sellable condition free of any non-removable labels, or writing on the product or product packaging. The product must also have with it upon return to us a copy of the completely filled out RMA form. Products that are received by us that do not meet these conditions will be subject to handling charges and/or will not be processed as returns. All items must be returned in a "re-sellable" condition. "Re-sellable" condition is solely determined by mudriss.com.


Bulk Cable that is cut to customer specified lengths is non returnable.


Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.


Custom products are identified by a SKU prefix of CCP, CCC or CCM.


mudriss reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY.


All credits from RMAs must be used within one calendar year of issue.